Outsourcing Case Studies

Case studies

Department of Energy and Climate Change (DECC)

Working in partnership with Government in the end-to-end delivery of the Warm Front Scheme.
Warm Front is the UK's largest grant-funded programme for tackling fuel poverty. Working hand in hand with central Government, Eaga has played a key role as a strategic partner in delivering sustainable living, service excellence and value for money.

Full DECC Case Study

Legal Services Commission (LSC)

A Central Government partnership delivering the UK’s largest telephone based legal advice contract.
The Legal Services Commission provides access to legal advice in England and Wales. They work in partnership with solicitors and not-for-profit organisations to get people the information, advice and legal help they need to deal with a wide range of problems.

Full Legal Services Commission (LSC) Case Study

Kenton Project

The Kenton project is a face-to-face advice service operated from the Kenton Customer service centre run by Newcastle City Council.

Full Kenton Project Case Study

Westminster City Council

Working in partnership with Local Government to provide a large scale telephone based fuel poverty advice line. Westminster’s fuel poverty advice line is the first of its type to package welfare benefits and fuel poverty advice into one service. Working in partnership with the local authority Eaga has played a key role in establishing a full service contact centre combined with a specialist welfare benefit service.

Full Westminster City Council Case Study

We have worked with a broad range of organisations including;