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Latest News

JULY 2008

eaga wins BBC contract

eaga has been selected as preferred bidder to run the Digital Switchover Help Scheme. The Scheme is designed to ensure that the most vulnerable homes in society are able to benefit from support and advice during the process of digital switchover... Read more

eaga announces interim results

eaga has announced a positive set of maiden interim results, to the period 30 November 2007. The announcement confirmed that eaga is delivering in line with expectations and that the outlook remains positive... Read more on our Investor Relations Centre.

Warm Front £300 Heating Rebate Scheme

On Monday 5 December 2005, the Chancellor made a pre-budget announcement regarding the Government’s intention to offer a £300 rebate off the cost of installing a new central heating system for people aged 60 or over who own or privately rent their home.

The £300 rebate, which forms part of the Warm Front Scheme, can only be used by householders who either have no heating system or one which is inoperable.

The £300 rebate was made available from 11 August 2006 to all householders aged 60 or over who are not in receipt of a qualifying Warm Front benefit.

Click here to download a copy of the application form.

Application Process

Stage 1

All customers will apply via the eaga Contact Centre on 0800 316 2808.

Customers who are not eligible for Warm Front will be given the opportunity to register for the Warm Front £300 Heating Rebate Scheme.

A Benefit Entitlement Check will be offered and if the Warm Front qualifying benefits are identified, the householder will follow the normal Warm Front route. If no benefits are identified, or the customer refuses the Check, they will be passed to the Warm Front £300 Heating Rebate Scheme.


Stage 2

A letter and voucher/ claim form is sent to the customer detailing names of six registered installers working in their area. Householders qualifying for funding will only be permitted to use installers approved by CORGI, NICEIC or OFTEC and who are registered with eaga for the £300 Heating Rebate Scheme.

The customer's letter and voucher/ claim form will have a unique reference number, therefore photocopies will not be accepted. The voucher/ claim form is valid for three months from the date shown on the letter. If the voucher is not used within this time, it is possible to reapply. Please remember, however, that funds are limited so the offer may not be available if a reapplication is made.

The customer will then contact one or more of the installers on the list to carry out a technical survey and provide a quote. We recommend that customers obtain more than one quote. The customer will decide which installer they want to carry out the work and will contact them directly to arrange an installation date.
 

Stage 3

Once the installation has been completed and the customer is satisfied, the installer will provide the client with an invoice for the works, showing a £300 deduction. The customer will then provide the installer with their signed voucher/ claim form to enable the installer to claim the rebate from eaga.

If, for any reason, the customer is unhappy with the installation works, they should approach the installer directly and agree a solution. Any remedial works should be carried out to the customer's satisfaction prior to the submission of the voucher/ claim form. eaga will carry out a verification check on a proportion of installations to confirm that measures have been completed and the customer is satisfied.

Information for Installers

Any installers wishing to register for the scheme should click here.

 

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